Content strategy: the new name for copywriting?

Battle Formation

I’ve been hearing more and more talk about ‘content strategy’ recently. Unsure what it was, I went looking for answers.
I found:

What is Content Strategy?

Content strategy plans for the creation, publication, and governance of useful, usable content.

Necessarily, the content strategist must work to define not only which content will be published, but why we’re publishing it in the first place.

Otherwise, content strategy isn’t strategy at all: it’s just a glorified production line for content nobody really needs or wants

From: The Discipline of Content Strategy by Kristina Halvorson

I was hoping to discover an interesting new discipline, but I feel like I’ve just discovered a new way to describe copywriting.

More time passed, and I began to warm to content strategy.

Why? Because ‘copy’ is the most important but least respected part of the web. Web copy is often thrashed out at the last minute, after a hundred interaction designers, user experience designers, information architects, designers, developers and colour consultants have spent months refining their corner of the website – and that’s just plain stupid. Copy is neglected, but maybe it’s neglected because nobody has pushed a serious alternative – nobody has pushed a grown-up approach to producing copy.

Copy needs to be more than copy for it to be taken seriously. A copywriter needs to be more than just a rent-a-pen. There needs to be a method, a strategy, a process for producing amazing copy, and if content strategy can be all of that, then wonderful.

I look forward to learning more about content strategy.

Design update at Kendall Copywriting

Tidy workers = happy workers

Welcome to the new-look Kendall Copywriting site!

Regular visitors may wonder why things have changed, given that the old look was less than 6 months old. Well, as time passes you get a better sense of your website’s purpose, and it gradually became clear that to achieve my aims, the site would need a little refresh. So that’s what we did.

With a generous dose of web design wizardry from Guy Anderson of Zero G Media, my site was quickly given a new coat of paint and simplified navigation. Thanks Guy!

Free for all: using Ubuntu in my business

My new Ubuntu 10.04 LTS desktop

This blog post is about my experiences of using Ubuntu, probably the world’s most popular open-source operating system, in my business.

First, I must declare that I came to use Ubuntu because I was writing copy for Ubuntu. Without being involved with Ubuntu and Canonical (the business that leads the Ubuntu project) I may never have used Ubuntu. But these words are my own and they are not paid for, requested or endorsed by Ubuntu or Canonical.

The good

My computing needs have always been modest. Windows was always OK. But when my work with Canonical nudged me into installing Ubuntu on top of Windows XP, I realised that OK was far from good enough. Ubuntu made my old laptop faster, smoother and more reliable – and it did it all for free.

Ubuntu is an excellent operating system, but I want to assess how well it functions in a world dominated by Windows. First impressions were great because I could use Spotify, Dropbox and create .doc files just as easily as with Windows. So I was able to work in exactly the same way as I always had – except my computer was faster to start, faster to operate and faster to shut down. Ubuntu is different, so it took me a little while to find things and to get used to the minor differences, but it was surprisingly easy to ditch Windows.

For me, the best thing about adopting Ubuntu was the novelty of change. Ubuntu provides a fresh vista to eyes tired of gazing upon Windows. Ubuntu feels friendlier than Microsoft products too – it gets out of your way and lets you own your computer.

The bad

When you need help doing something in Ubuntu, you’ll often find advice that features all kinds of scary code, written by someone who assumes you know what to do with it. Far too many fixes require you to use the terminal or command line – something that the average computer user (and me) doesn’t really understand or feel comfortable using.

OpenOffice is the Microsoft Office equivalent that comes with Ubuntu. In a million ways, OpenOffice is amazing. It recreates an expensive Microsoft product and gives it away for free. That’s amazing. Thank-you to everyone who has ever contributed to the OpenOffice project. However, it does have its failings – although for me these are only obvious when I try to collaborate with people using Word. Track Changes and formatting do not carry well between the two programs, making it difficult for me to use in my work.

When I bought a new laptop (which I was forced to buy with Windows 7 already installed) it came cluttered with all kinds of junk. My fresh desktop was loaded with products – although this was probably due to Acer (the maker) rather than Microsoft. When you install Ubuntu you get a clean slate; your desktop is a blank space – because it’s your space.

The rest

I love the fact that Ubuntu makes computing more affordable. I love the fact that every six months my computer gets a free makeover (a new version of Ubuntu is released every six months). I love the fact that every six months my computer gets to take advantage of new technologies – all for free. I love the fact that I’m free of Microsoft, and that I don’t depend on such a questionable organisation for anything. I love the fact that all around the world, people are busy making free software.

So, for the time being, I’m sticking with Ubuntu.

WriteClub London: after the event

IMAG0039

What can you expect from a WriteClub get-together? That’s a question that lots of people ask, so here’s a sketch of last week’s WriteClub.

A total of 8 people were present. Including: two science fiction authors, two copywriters, an entrepreneur, a web designer (who writes short stories), a journalist and a project manager.

The Book Club is a loud and lively pub, so we just chatted in pairs and trios. Despite many of us meeting for the first time, it felt like we were a gathering of old, familiar friends. Perhaps our shared love of writing was enough to unite us, or maybe it was just the booze talking.

We variously discussed work, writing for pleasure, reading our work aloud, improving performance skills, the purpose (or lack thereof) of WriteClub, day jobs, freelancing and yurts (and loads of other stuff that I wasn’t privy to).

If you’re looking for a massively popular high-powered networking event, ask someone who wears a suit to recommend something. If you want to talk to people who share your love of writing, then come to WriteClub.

Copywriters – how can we kill the jargon?

Panama Business 2

Copywriters! It’s time to fight back against jargon. Who’s with me?

A battle-cry

We all know that good copy is concise, open and easy for everyone to understand. Good copy relies on captivating stories, clear messages and compelling benefits. Jargon and management-speak are not part of the good copywriter’s toolbox. A large part of a copywriter’s work involves detecting BS, stripping it from copy and replacing it with something real.

How do we fight the tide of jargon?

We know the perils of jargon, but how do we handle clients who love it?

I have clients who cannot bear to call their spades “spades”, because “spade” doesn’t sound sophisticated enough, or because (allegedly) the garden managers they sell to do not respond to such lowly language – these captains of industry must read of “soil-shifting leverage devices” – anything but “spade”.

I argue, I persuade, I persist. But however hard I try, some clients remain locked to their ideas, convinced that pseudo-smart fancy-pants copy is the best thing for their business.

Please help!

I want to know your secrets, your tactics and your tips for dealing with clients who love jargon. Do you cite evidence – perhaps a book or a blog post. Do you have stats? Is there a pie-chart I can lob at recalcitrant clients?

Please sponsor me – I’m cycling 60 miles for YOU!

Cycle Path

Well, I’m not really doing it for you. I’m cycling 60 miles for Norwood, The Cystic Fibrosis Trust, Bliss, The Down’s Syndrome Association and Heart’s Have a Heart.

The ride starts in Hove, heads towards London but then loops back towards Hove. Luckily, I live in Hove.

So how about it? Small donations are as valued as the massive ones – and thanks to the wonder of the web you can do it all directly:

Sponsor Leif now.

Thanks!

WriteClub: all change for London

For the past few months Al Robertson and I have been meeting in a London pub and inviting other writers and non-writers to join us. And it’s been jolly nice. We’ve met journalists, science-fiction writers and copywriters that we would not have met otherwise.

But the venue was never quite right and we eventually decided that a subtle shake-up of the time and place might help us attract a bigger crowd of writers (and non-writers).

So we’re moving to the appropriately-named Book Club and starting earlier at 6pm.

Our WriteClub email list is growing and currently has over 60 writers. It’s a handy place to pass over work that doesn’t suit you and equally handy for finding work that does!

Join us, or miss out:

WriteClub starts at 18:00 and lasts as long as it lasts. Come and go whenever you like. Bring friends, family or acquaintances. All kinds of writers and non-writers are welcome, so don’t worry if you’re just starting out or not even a writer – you’re as welcome as everyone else.

The Book Club

100 Leonard Street
London EC2A 4RH

Nearest tube: Old Street (The Book Club is a <10 minute walk from Old Street)

Future WriteClubs

As summer unfolds, we may venture beyond The Book Club and mingle in parks, with cans of lager, boxes of wine and packets of chip-sticks.

Want to support WriteClub?

The value of a group like WriteClub is the members – we all benefit from knowing each other. And I don’t mean we benefit financially; we benefit through making friends, through learning about our profession or our craft, through sharing hard-earned wisdom and we benefit in deeply intangible ways just from leaving our usual enclaves and meeting new people.

So the only thing WriteClub needs is people. You know people that WriteClub doesn’t. Please tell your friends about WriteClub. And even if you’ve never been, please write a blog post about WriteClub, or tweet about it, and make sure you come along.

WriteClub in London

This Thursday, WriteClub returns to London.

So if you write stuff, or occasionally think about writing stuff, then join us!

WriteClub is a friendly, informal networking group for all kinds of writers. It’s a chance for people to meet other writers, swap tips, ask questions and meet good people to pass work to.

We’ll be in the Yorkshire Grey pub. To spot the group just look for books.

Full details: http://write-club.net

How to write for your blog: an updated guide

How to write for your blog - screenshot of PDF

Are you a budding blogger? If you’re looking for inspiration or a steer in the right direction, check out How to write for your blog: a short guide (link opens a lovingly-designed PDF in a new tab. Why not print it out and read it later?).

It’s very short and totally free.

Or you can read it all here:

How to write for your blog: a short guide

This short guide will encourage you to blog and tell you how to blog well. Blogging is about conversations: discussing the things that interest you, commenting on events and joining debates. It’s not about about poetry, great literature or polished prose.

So join the conversation and don’t worry about getting things wrong. Stumble your way through blogging and learn by doing.

Why bother?

Let’s consider why you’re doing this. Which of these motivations apply to you?

I want to:

  • Promote my business.
  • Reflect on my personal development.
  • Announce my news.
  • Share discoveries.
  • Placate my boss.
  • Own my corner of the web.
  • Improve my website’s Search Engine Optimisation (SEO).
  • Get recognition for my work.
  • Connect with my customers online.
  • Open up to customer feedback.

Conversational communications

Blogging is different from traditional media (like newspapers or TV) because the web allows everyone to be reporters, commentators and photographers.

So how can you hold a conversation on the web?

  • Invite comments from your readers.
  • Respond to comments.
  • Freely link to relevant blog posts.
  • Comment on other bloggers’ posts.

What to write?

An empty blog can be as intimidating and uninspiring as a blank page. The first post is often the hardest. You may be wondering:

  • What’s permissible?
  • What will be interesting?
  • How will I come up with ideas?

Deciding what’s right to write about

The subject or focus of your blog may change over time and that’s absolutely fine. As you write, you’ll learn what you enjoy writing about and what your audience enjoys reading.

Why you don’t have to know it all

Bloggers don’t have to be the world’s foremost authority on a subject in order to write about it. Blogging is about discovery and exploration as much as it’s about sharing knowledge.

Where do ideas come from?

You may have to force your imagination to produce ideas, but that’s perfectly normal.

Try brainstorming ideas with a friend. Look at other blogs for inspiration. Create a list – something like The Top 10 Tricks for Y. Turn your list into a series, turning one post into ten.

Why not write about:

  • A book you’ve read.
  • A problem you’ve solved.
  • A question you can’t answer.
  • Something that inspires you.
  • What motivates you.
  • A recent project.
  • A favourite client.
  • A current dilemma.

Scheduling

How often will you blog? It’s a good idea to set a target. If you’re starting out, aim for one post per week, as a minimum. Twice a week is better. Once you have a list of blog post titles or rough ideas, outline a schedule for posting. Tell your readers when you will be posting, and don’t let them down!

How to write for your blog

Luckily, human communication has stepped out of the linguistic manacles we were burdened with at school. Here are some old-school rules you can forget:

  • Split infinitives. What’s a split infinitive? It doesn’t matter.
  • Contractions. Words like: can’t, don’t, shouldn’t. Contractions give your writing a conversational feel, so use them.
  • Repeating words. If you’re writing about computer networks (for example), it’s okay to repeat the words computer networks.
  • Starting sentences with ‘and’ or ‘because’. Because it’s okay to do this.

What’s the point?

The best way to start writing a blog post is by defining your purpose. Answer the questions:

  • What am I trying to say?
  • Who am I writing this for?
  • What do I want to achieve?

Remember your reader

Be nice to your reader. Think about them as you write, because you’re doing this for them.

  • Write a blog post, then leave it overnight and review it in the morning. You’re more likely to spot mistakes after a night’s sleep.
  • Use sub-headings to break up the text. Sub-headings make screen reading a little bit easier and they help hurried readers scan your text.
  • Use a spell-checker.
  • Ask a friend to read your blog posts to check spelling, grammar and the existence of a point.

The Internet: nothing to fear

Some people worry about the reaction their blog posts will receive. Don’t worry: as long as you write informative, useful blog posts in a friendly, considerate way, you’ll receive friendly, polite responses.

Links

Hyperlinks, or links (the clickable text that leads you from one web page to another) are one of the web’s defining features. Use links to provide evidence for your claims, support for your argument or additional resources for your readers.

Writing makes you a better writer

I hope this brief guide has encouraged you to start writing. With any kind of writing, the only way to improve is to write.

Key points:

  • Blogging is conversational so write as you would speak and be open to comments from your readers.
  • Schedule your blog posts and blog regularly.
  • It’s okay to split infinitives, use contractions and repeat words.
  • Use short sentences and headings to make your writing easier to read on screen.
  • Ask someone to read your posts before you publish them and use a spell-checker.
  • Don’t be afraid of making mistakes: become a better blogger by blogging!

Build good links: free guide to SEO basics

The good link guide - screenshot of PDF

Want to outstrip your competitors and take over the world? Or would you just like to have a website that appears in relevant search results?

You probably just need more links.

Discover how to build good links with The good link guide (link opens a handsome PDF in a new tab).

Or read it all here:

The good link guide: build better links to your website

Links are good. Links bring people to your website, and they tell search engines that your website is popular. Link-building is one of the primary tasks of Search Engine Optimisation (SEO). There are many ways to get links, but it’s important to understand the elements of a link so that when you get a link you know how to make it a good link.

When assessing links, search engines consider:

Location. How good is the site containing the link? Is the linking site relevant to the site being linked to? How prominent is the link?

Content. What is the anchor text of the link?

Location

Not all links are good. If your website has a hundred links from illicit or disreputable websites, then search engines will put your website in the same category.

Once you’ve found a good website to give you a link, think about where your link will go. A prominent place on a popular page is worth much more than a lowly link in the footer of an obscure, rarely-visited page,

For example, links from web directories are easy to obtain, but they’re much less valuable than a home page link from a highly-regarded blog. A highly-regarded blog that’s connected or relevant to your website is even better.

Anchor text

Anchor text is the words that makes up a link. In this link: Jam Jars the anchor text is Jam Jars.

When search engines scan web pages, they read and follow links. Because my link to the website of Freeman & Harding has the anchor text Jam Jar, search engines assume that Freeman & Harding has some relation to Jam Jars.

This is a crucial point. Use your keywords in anchor text.

Anchor text example

Good link: View professional range of hairdressing products

Bad link: View hairdressing products

The good link’s anchor text contains relevant keywords. The bad link is a wasted opportunity, unless you are hoping to appear high in search results for something as generic as products (which would be insane).

Key points:

  • Search engines consider many factors when assessing links.
  • Seek links from good websites.
  • Aim for prominent links on key pages.
  • Links from relevant or related websites are a bonus.
  • Use your keywords in anchor text.