I’ve blogged before about the importance of allowing ideas to flow freely around your business – because it’s crucial that insights and ideas reach the people who can implement them.
But I recently noticed something that I think many businesses could adopt in order to facilitate this flow of ideas…
In one of Brighton’s fantastic cafés (I can’t remember which) I noticed that the staff made notes in a big book behind the till. They recorded things like:
- Changed water filter 8:30
- Asked cleaner to wash floor properly (again!)
- Drunk guy threw up on the steps (cleaned and disinfected)
- Don’t forget to light the candles in the window – customers think we’re shut if they’re not lit!!!
So the book was primarily a method for different shifts to communicate, and for observations to be recorded. But it’s a great idea- and one I think many businesses could benefit from. Bright ideas come from all quarters – the secret to success is creating a channel for ideas to flow.
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