I was thrilled to get a chance to write for WWF International last year.

WWF were busy with a number of global campaigns and their in-house team needed a little support. I think they also valued having some fresh ideas from someone not immersed in the world of conservation – which I hope I was able to provide.

I wrote blog posts and social media content for two WWF campaigns. I loved the complexity of their material – and it was great to get involved with such a worthwhile cause.

I do offer a discount to charities – so get in touch if you need help with campaigns, web copy – or anything else!

Read my WWF International case study

… WHERE ARE YOU?

Are you – or do you know – a copywriter in Dorset?

I am a copywriter in Dorset and I’d love to meet some of my local peers. So if you write copy in Dorset – or know someone who does – please tell them to give me a shout.

I attend local meet-ups like Dorset Digital and MeetDraw – so if you’re writing copy in Dorset get along to one of these events.

Incidentally, the next Dorset Digital meet-up is tonight (27 November 2013) at the Goat and Tricycle in Bournemouth: http://www.dorsetdigital.co.uk/

As is now the tradition, I was too busy writing copy for my clients to notice my starting-a-business-anniversary. I’ve now been in business for 5 whole years.

Thanks to everyone who has helped me along the way. When I started, I didn’t know if I would last 5 months – let alone 5 years.

I’m not sure I would have survived without the support of the Farm, the Werks and the many great people that make up Brighton’s digital community.

Although now, of course, I’m doing business in Dorset.

This is a quick update to reassure the world that I have not fallen off a cliff. Nor am I spending all my time at the beach now that I live in Dorset.

I’ve been incredibly busy with work and have not had time to blog. Sorry!

My copywriting work has taken a welcome diversion into the world of charities. I’ve been writing website and web app copy for two charities, and I’m currently working on content and social media for another.

Hopefully I’ll be able to talk in more detail about these projects once I’ve written and cleared case studies (clients willing).

I offer a discounted rate to charities – so if you need a copywriter, do get in touch for a quote!

Some time ago I shared my Spotify playlist of tracks I listen to when I’m writing copy. That playlist got played to death, so I’ve been working on a new one.

Few of these songs have vocals, and the ones that do are either muted or in a foreign language, so they don’t distract me. The tracks are fairly diverse. One minute you’re listening to modern classical, then you dive into bossa nova before a detour through hip hop and electronica.

The best thing to do with this playlist is to subscribe, then make a fresh copy so you can add and remove stuff willy-nilly.

Enjoy!

The original playlist: Music to write copy to

While writing 100,000 words of copy* last year, and working on web content projects large and small, I learned a few things. Here’s a short summary:

– Preparation is key.

– Structure is vital.

– Creativity must not be left behind.

Preparation is key

On most projects, I decide how they begin. And while my clients often want to see copy immediately, I enforce a process so that we don’t waste time writing copy that’s wrong.

Before writing a single word I insist on defining a brief. This sounds obvious but many clients don’t supply a brief, and I typically meet clients in person to establish their requirements. You can easily have a pseudo-brief that exists in a scattering of emails, a blur of conversations and a voicemail addendum. It takes a little time to consolidate all these notes and details into a single brief, but once it’s complete you can be certain that everyone is expecting the same results from the project.

Once the brief is established I like to conduct research. This could be as quick as me noodling about on the Internet, or as comprehensive as a series of stakeholder interviews, as I did in December for the Kier Group. However involved the research, it’s important to do the necessary groundwork.

Following this, it’s time to work on structure.

Structure is vital

Writing web copy is a creative process, but it’s one that benefits from having a structure. And by structure I mean the shape of the content as well as the organisation of the project.

Careful and thoughtful planning are essential on larger web content projects. It’s easy to dive in and start writing anything that needs words, but jumping in without establishing a structure can lead to problems later on.

Before writing anything I work with the client to establish:

1.Content priorities and roadblocks. What content should we work on first? What content must wait?

2. Content sources. Where is information coming from? What information will be challenging to find?

3. Content flow. How will we deliver completed copy? And how will copy be sent back for revisions?

4. Content shape. What should the pages look like? Where will the copy sit, and what lies alongside it?

5. Content objectives. What should the copy achieve?

Creativity must live!

All this planning and preparing can kill the spontaneity and energy that usually invigorates the creative process. By preparing the crap out of your project, you can end up feeling as though everything is decided, as though the words have been written, you just haven’t typed them out yet.

To retain life and energy in copy I like to take breaks from staring at a monitor and do something else for a while. It seems as though a change of stimulus can be enough to reactivate those creative brain cells. That, or BOOZE.

 *number may or may not be accurate.

You want great results from your copywriter, right? Of course you do. So you need to get involved. It’s highly unlikely that your copywriter will get everything right without a little help from you, the client.

Your copywriter has to get lots of things right. They have to:

• Adopt a tone and style suitable for your brand
• Appeal to your audiences
• Use language and jargon appropriate for your industry/profession
• Include all the key facts and important details
• Highlight your key messages
• Lead readers on a journey and encourage them to take action
• Write copy that you will like too

Give better feedback, get better copy

If you can give your copywriter clear feedback, they will be able to respond to your suggestions and improve your copy.

So how can you give good feedback?

1: Be specific

Tell your copywriter precisely what you do like, and what you don’t like.

Instead of saying, “the copy just isn’t on brand”,

say: “the word ‘guff’ isn’t appropriate for our brand'”.

If you give your copywriter feedback verbally, they may not understand precisely which bits of the copy need to be changed. You can easily waste your time by getting your copywriter to change bits of the copy that you like, while they ignore the bits you don’t like. So be specific.

Try highlighting sentences or phrases in the document, and giving an explanation of why those elements need more work.

2: Offer suggestions

If you have a very specific idea of what you want, why not try writing it down? You might struggle to write the copy you’re imagining, but your attempt will probably show the way for your copywriter.

Or if you’ve seen copy that you like (perhaps on a competitor’s site), why not provide that as an example? Even better, highlight words and phrases in the competitor’s copy, and explain why you like them.

3: Consolidate your feedback

Give your copywriter one batch of feedback. You might have multiple stakeholders with differing views on the copy, but, of course, you don’t want to give your copywriter multiple, conflicting views. Settle any disagreements you have in your organisation before responding to your copywriter.

4: Edit, comment and Track Changes

Your copywriter is a writer, just like you. Sure, they spend more time writing than you do, but you still have the tools to edit and comment on the document your copywriter has provided.

Turn on Track Changes and start changing the words you don’t like, and adding anything that you feel is missing. Use the commenting feature to add questions or to discuss anything you’re not sure about. Treat the copywriting process as collaborative, because you know your business. We just know how to write.

5: Keep an open mind

Choose a copywriter who you can trust. Pick someone whose work you admire. And then be prepared to consider their recommendations. Question anything that you’re not sure about, and challenge everything you don’t like or agree with, but do consider (with an open mind) your copywriter’s recommendations.

From 25 February 2013 I’ll be freelancing from Dorset! More specifically, I am moving to Poole, though I’ll be very near Bournemouth too.

Why the move?

Well, change is good! After living in or near Brighton & Hove for the past 20 years, the prospect of new vistas, new people and new opportunities is thrilling. And while I will miss Brighton, I’m excited about all the new things we can do and see in Dorset.

What about work?

My freelance copywriting work is coming with me. Most of my work is carried out remotely (usually from the Werks in Hove) so moving to Dorset shouldn’t change anything. I’ll still visit clients and friends in Brighton, and there’s a train station just round the corner from the new house – so I can be in London within 2 hours.

Farewell!

I’m incredibly lucky to have started freelancing in Brighton, because there are hundreds of friendly people who have made the experience enjoyable, exciting and profitable.

Thanks to: Premasagar Rose, Michael Bailey, Ellen de Vries, Rosie Sherry, James McCarthy, Jonathan Markwell, Paul Silver, Darren Fell, Nick Carter and all of the other freelancers, programmers and writers who have helped me get started – and carry on!

WriteClub?

WriteClub is thriving thanks to the endeavours of Alice Reeves, Helen Keevy and Rob Shepherd in Brighton, and the almighty Al Robertson in London.

• WriteClub in Brighton
• WriteClub in London

This is the blog post where I try to persuade you to hire me.

Well, it might seem like that. But really I just want to discuss the benefits that copywriters offer. And remember: if you don’t believe you need a copywriter’s help, don’t – under any circumstances – hire one.

Copywriters are costly. So what do you get for your money?

1: A sense of perspective

From inside a business, it can be difficult to retain a sense of perspective. You can get caught up in the internal politics that weave through your working day, or you can get muddled by the previous incarnations of your business – or your fantastic ideas for your future. With all these ideas circulating, it can be very hard (or impossible) to succinctly state the features you offer or the benefits you bring.

My clients regularly say, “I don’t know how you’ll make any sense of all this…” before they tell me about their business. I usually say “it will be easy” before listening very carefully.

It’s easy for me to make sense of your business because I’m on the outside looking in. I won’t let you cloud my understanding with irrelevant information, and I won’t consider what your business used to be, or what it might become. I will only consider what your business is today, and who your customers are. I extract the relevant information and distil it into something useful. This is easy to do because I follow a process and I have the benefit of perspective.

No matter how hard you try, you will find it difficult to achieve the same perspective that I am afforded, purely because I have distance, and you don’t.

2: Clear, professional-grade communication

All I do is write for businesses and charities. From tiny startups to global mega-brands, I’ve put words in their mouths. I know how to communicate a message clearly, and I know how to adopt a brand’s voice – or define one. For five years I’ve done nothing but write for other people.

Good copy can impress your customers and help you make the sale. Bad copy can turn people away and detract from your carefully manicured brand. If you invest in a well-designed website and value the look and feel of your brand, who will you trust to write the words that do the talking?

I’ve seen many beautiful websites (which likely cost thousands of pounds) undone by copy evidently written by an intern. Professional, effective design is a great way to build trust and boost your reputation. Unprofessional, inarticulate copy is a great way to destroy trust and undermine your reputation.

3: Content delivered on time

Copywriters are so much more than a hired pen. But they’re also great for just getting stuff done. Many corporate projects stall and dither because someone can’t find the inspiration or the time to write something.

If your lovely new website is being delayed because your teams don’t have the spare capacity to assemble pages of content – outsource! If your grand marketing plan falls at the copy hurdle – outsource! If your white papers, blogs and reports remain in the blue sky with all the other thinking – outsource!

By handing these tasks to a professional whose one and only job is to write stuff, they will get done.

4: An advocate for quality (who can battle internal factions)

Many businesses struggle to produce web content because everyone has different ideas of what is ‘right’ and what is ‘good’. Hiring a copywriter or employing a content agency instantly eliminates inter-departmental arguments. The external agent can proclaim what is right, and what is good. Everyone can agree a template, a style and a tone for content, and all content can be produced according to the agreed guidelines.

Because these directives and initiatives come from outside the company, and are produced in partnership with multiple stakeholders, the various factions can do nothing but contribute and cooperate. Opinions are gathered, voices are heard, and fighting factions drop their guns.

Your copywriter wants to achieve the best result. They don’t want to score points with the boss, or belittle Frank in finance. They just want to help your company communicate in the best possible way. If there’s an argument to be had, it will only be to defend quality, and fight for right.

5: Your time back

Writing great content is time-consuming. And unless it’s your job, you’ve probably got lots of other things you need to be doing. Hire a copywriter so you can get back to work.

What do you think of my list? What would you add or remove?

Letting go can be hard. We all like to hang on to certain things. Some people collect crisp packets, for example. Other people like to hang on to their words.

But if you take the time, trouble and expense of hiring a professional copywriter, you will have to let go of your words. Give those words willingly to your copywriter – let them grapple with your words, and make them new, and lovely.

You may have strong views about words, language and the best way to conduct your marketing, but if you aren’t prepared to open up to the views, opinions and advice of your chosen copywriter, don’t hire them. Don’t even bother emailing them.

I should point out that 99% of my clients relinquish control of their words, and put themselves at the mercy of my skills. That’s not to say my clients don’t care. Of course they do – and they question my style, doubt my tactics and clarify my spellings – but they do so with an open mind, a mind willing to genuinely consider and appreciate my views. The copy we produce together is the result of their knowledge and my expertise – and all the better for it.

The other 1%… well, let’s not talk about THOSE PEOPLE.

I work in a shared office, where the inane jabbering of my “colleagues” intelligent discourse of my peers can be distracting. To block out this God-awful noise charming chatter I use noise-cancelling earphones and Spotify playlists. I recently created a Spotify playlist of upbeat instrumental music. Lyrics often distract or confuse writers wrestling with words, hence the lack of vocals.

Anyway, here it is. Feel free to listen along, or don’t. 🙂

Music to write copy to

Great copy looks outward, addressing the needs, cares and desires of the reader (the customer).

There are two stages to achieving outward-looking copy.

Stage one

The first stage is to accept that people don’t care about companies, or products*.

People care about themselves. People love to hear about how your company can help them, or save them money, but they don’t really care about how you design software, or structure your company, or hire staff, or floss your teeth.

Stage two

Now we can get on with looking outward…

It’s important that copywriters know their clients. And most copywriters do this well. We sit down with our clients and interrogate them, finding out everything we need to know about the business.

But those copywriters are only doing half a job. The business is only one half of the picture. The most important thing to consider when writing copy is the customer – your client’s client.

So when you speak to your clients, be sure to ask about their clients. Find out as much as you can about the people who will read your copy. Who are they? What do they want? What do we know about them and their needs?

And be wary of your client’s draft copy (if they provide it) because it’s likely to be littered with boring details like company structure, procedures etc. You need to weed this stuff out. Replace it with interesting, benefit-led copy that appeals to your reader’s deepest desires.

*There are exceptions. There are always exceptions.