Remove jargon – copywriting tip #6

Jargon in this case means terminology that is particular to your industry. So jargon is any kind of language that might not be understood by your reader.

But, to be honest, when I think of jargon I’m really thinking of something much worse: management speak. Things like:Buzzword Burnout

  • going forward
  • deliverables
  • paradigm
  • eventualities
  • synergies
  • incentivise.

These are awful, evil words that you should only use if you want to obscure your meaning and sound pompous. Copywriting is about communicating. You can’t communicate if you hide behind indecipherable language and strange words that don’t really mean anything.

Always consider your writing from your reader’s point of view. Will they know what “offshoring” is?

(Picture courtesy of Raspberry Tart)

SEO success – climbing up the search results

As a copywriter who specialises in web copy and Search Engine Optimisation (SEO) I’m pleased to be able to report that my own website has been steadily climbing up the search results.Climbing Man

https://kendallcopywriting.co.uk is now

1st for “brighton copywriter”

3rd for “brighton copywriting”

6th for “web copy brighton”

and 10th out of 479,000 results for “freelance copywriter”.

Of course, the secret to a successful SEO strategy is perseverance. So I’ll keep trying to push my website higher in the results.

If you’d like help getting your own website to appear more prominently in search results, give me a call.

(Picture courtesy of Nate C)

Who needs copywriters?

I was recently asked to contribute an article to Bizezia’s Better Business Focus magazine. I decided to adapt an earlier blog post – but ended up changing it beyond all recognition. So here’s my latest thoughts on why you might need my help:

Who Needs Copywriters? – A Quick Look at the Benefits Copywriters Deliver

Have you ever wondered what a copywriter does? Or why you might need one? I’m a freelance copywriter, and I’d like to explain how people like me can help your business. Copywriters are marketing professionals – they exist to help you sell. There are various ways they do this, but all involve putting words to work.

Writers with marketing skills

Copywriting is quite different to normal writing. So while you might be a talented poet or letter writer, you might not understand the selling and marketing principles that copywriters can use to your advantage.

A good copywriter will write with many things in mind. Copywriters must consider how to address several personality types simultaneously, how to allay fears, mention features, highlight benefits, mix in social proof (testimonials) – all while being persuasive.

An outside view of the inside

One big bonus of employing a copywriter is that you get a fresh brain thinking about your business. This fresh brain might spot something you’ve missed or something you could make better. A good copywriter will put thought into their work, looking for ways to help you communicate more effectively to more people.

Speaking their language

A common failing in business communication occurs when the people writing the copy forget that the public (your audience) are not aware of your business and your industry jargon. A copywriter writes with your readers in mind – so your copy will address their needs, in their language.

Traffic-stopping web copy

Writing for websites requires even more specialist knowledge than offline copy. Web copy requires an understanding of Search Engine Optimisation (SEO), calls to action, usability, internet conventions and conversion rates, as well as the marketing and advertising principles mentioned above.

Investing in your corporate voice

Remember that words do a lot of talking for your business, so it’s worth investing in the best copy you can afford. Unprofessional communications and marketing material can actively work against you, telling potential customers things you didn’t intend to say. The right copy can work in harmony with your operations and help you to be heard in a crowded market.

Edit deftly – copywriting tip #7

Editing is a crucial part of the writing process. But editing does not just mean removing words, or attemptingSpeed 2 Movie Poster to make a piece of writing shorter. You should look to remove unnecessary words. The part of editing that requires the most thought is deciding exactly what is necessary and what isn’t.

When writing, always keep in mind your purpose. If a word or sentence doesn’t help you convey your meaning, then consider removing it. Skilfully edited copy will be easier and more pleasing to read. It will deliver the right information at the right time, and will be more effective at selling, persuading or motivating.

It’s easier to edit someone else’s work, so you might want to get a kind buddy to do your editing. However, choose one buddy, not a whole gaggle. If you start writing by committee you’ll end up with something that’s as bland as a Hollywood blockbuster, and equally memorable.

(Picture courtesy of Kaly Web Design)

Cut yourself out – Copywriting tip #8

Harsh Editing Autobiographies are fine for the famous, but for everyone else it’s probably best to cut yourself out of your copy. So if your copy begins anything remotely like:

“We at Jazzclapper Bargain Drains are the best drain supplier in the world. We offer three hundred kinds of cast-iron drain and we are renowned world-wide for our hyper-efficient supply-chain system. We offer sterling service and…”

This copy is full of “we”. The reader, or potential drain buyer, might be feeling a bit left out. If the copy was more like:

“Are you looking for a comprehensive range of cast-iron drains? Call Jazzclapper Bargain Drains today to see if we have the drain you need. If you happen to need a drain that we don’t have, our unique stock system means we can find it for you in a matter of days.”

This version of the copy puts the reader, rather than Jazzclapper, at the centre of the copy. Naturally, your customers are really interested in their own needs, wants and desires, so make sure you put them centre-stage.

(Picture courtesy of ANVRecife )

Council campaign to eradicate jargon

Jargon signI stumbled with interest upon this article, which I hope is more evidence of a backlash against jargon and management-speak. Apparently, the chairman of the Local Government Association, Sir Simon Milton, is encouraging all employees to avoid “non-words” such as those on this list.

The offending words include: incentivising, coterminous, subsidiarity and synergies. It’s good to see that the anti-jargon movement is taking hold in government departments.

Years ago I worked in a sales department where the sales people often used expressions like “moving forward” and would try to persuade customers to buy a product with the weak statement: “it’s been a very strong line for us”. I always wondered how much more they would sell if they spoke honestly and directly, and just said “this product consistently sells in the thousands”.

What does “strong” really mean anyway? It won’t break? Any language that you have to decipher can be considered jargon, and ripe for editing.

(Picture courtesy of Adam Dorrell)

Don’t be boring – copywriting tip #9

Bored Gorilla

Your copy might be correct, but is it boring?

It’s easy to get obsessed with marketing principles when writing copy – there are lots of rules to follow, and all kinds of advice to cloud your thinking. So it’s easy to forget that you also need to be interesting.

It’s worth re-reading your copy to make sure it isn’t so mind-numbingly dull that it sends you to sleep before you can finish the first sentence. Yes, your customers need information, but there are ways of presenting information that will keep people awake, if not entertained.

Here are three quick tips for keeping your readers awake:

  1. Surprise them. Say something in a weird way. It might stick in their head, like a persistent headache.
  2. Edit. If you waffle, you will definitely bore people.
  3. Avoid clichés. If your writing is full of clichés, people will get the feeling they’ve already read your copy. And they might not want to read it again.

Check back next week for another quick copywriting tip, or plug in to my RSS feed and never miss a post!

Bored Gorilla picture courtesy of Fabricio Braga

Corporate Communication Catastrophe

This isn’t really a catastrophe; the alliterative headline was irresistible.

Corporate communication is a difficult thing to get right. There are endless possible ways to say something and invariably many people choose the wrong way.

I’d like to show you a couple of examples that I noticed recently, and explain why they could be better. The following two signs are from the toilets of a popular chain of coffee shops. This one:

Bad Sign

doesn’t make sense. The first sentence stops before it can be finished. We know what they mean, but only because we can piece together their intention from the fragments of thoughts they give us.

I don’t know how many of these signs were printed, but it’s incredible that nobody tried to read the sign before it was approved for printing.

As if one confused sign wasn’t enough, we come to exhibit B:

Bad Sign 2

This sign suffers from a common complaint. The language used is anachronistic. Nobody speaks like this, yet we all feel obliged to get all fancy and archaic when it comes to anything official.

It would be easier for everyone if the sign writer had simply written: “Please don’t flush nappies or sanitary towels down the toilet. Please use the bin provided.”

Of course, the sign also contains another blunder: it should say “disposal bin” rather than “disposable bin”. A disposable bin is a strange concept. Rather like a flammable lighter. But even “disposal bin” is too much. “Bin” will suffice.

The most common flaw with corporate communication occurs when organisations forget that a business is made up of people, and that customers are people too. So really we should remember that we’re just people speaking to people. Drop the veil of formality, and write as you would speak.

10 ways to instantly improve your copy

Parking FeedbackI’m going to be posting a series of copywriting tips that should help anyone who writes copy. These are simple tips that aim to make your copy more readable, more persuasive and more effective at selling. I’ll publish one a week, so check back regularly for more free advice in the coming weeks, or plug yourself in to my RSS feed.

So here’s the first of ten:

Get Feedback

Ask someone to confirm that your copy makes sense. Does it make them want to buy? Do they understand what you’re selling? Can they spot any spelling mistakes?

While it’s a great idea to ask for feedback, be careful that you don’t end up writing copy by committee. Five people might have five opinions on your copy, but they probably aren’t all right. If you’ve done some research into what makes effective copy, then you’ll be able to decide which opinions are worth heeding, and which aren’t.

It’s a good idea to ask someone to review your copy who is “naïve”. By that I mean someone with no prior specialist knowledge of the product or service being offered – someone who represents the target audience for your copy. A naïve reader will provide a tough test for your copy, and if anything is unclear or poorly explained, you’ll find out.

Listening to criticism can be difficult, but stick with it and your writer’s skin will soon toughen into a thick hide, and you’ll find constructive feedback nothing but useful and interesting.

(Picture courtesy of Mixed Species)

Having trouble selling?

Spam Fritters

While I hold writing and the persuasive power of words in high regard, it is worth remembering that the words that represent your business are not the only things you need to be concerned about.

A recent commenter on this blog (Jon McCulloch ) mentioned that copy is not the only important factor in determining the success of your marketing; your audience and your offer should be considered before you start thinking about your copy.

And I think Jon has made a very good point. I often write about the importance of professional copy, but we shouldn’t forget that if your product or service sucks, and people don’t like it or want it, then the best copywriter in the world will struggle to sell it.

So if your marketing is failing to sell your product, and you’ve investigated possible sticking points, it might be time to examine the product itself.

Are some copywriters’ techniques unethical?

I’ve been reading Maria Veloso’s excellent Web Copy That Sells. Much of her advice is in line with standard copywriting principles, but Maria also strays into Neuro-Linguistic Programming (NLP) in her quest to write copy that sells.

Maria discusses embedded commands, presuppositions, linguistic binds and reframing as methods for writing irresistible copy. All of these techniques, if properly applied, can work to persuade your reader without them quite knowing why they’ve been persuaded. In Maria’s own words:

“These are tactics that fly beneath the radar of your readers’ perception, producing an almost hypnotic effect that actually makes them want to buy what you are selling – often without knowing why.”

Maria goes on to counsel copywriters to use these techniques “discreetly, responsibly and ethically”, but is it really possible to use such techniques ethically? Are they not unethical by their very nature?

I’m not saying I think Maria’s techniques are unethical; I’m just asking the question because it seems like a very grey area. Even if you’re selling something wonderful and your customers will indeed be better off for buying it, surely that’s for them to decide. If you use tricks that work on a reader’s subconscious, are you not taking away part of their ability to make a rational choice? At what point, if any, does persuasive copy become unethical?

Copywriting on the farm

Cows by Edgar Thissen

I really like this idea, taken from Writing for the Web by Susannah Ross:

“Many people talk about setting up a website or having one. They don’t talk often enough about running or managing one. Having a website is not like having a book or a film to show people. It is more like having a farm.”

Anyone starting a website should not be put off by this statement. Websites require regular maintenance and care but they are, rather like animal husbandry, very rewarding. Though unlike farming there is no poo.

An untended website will soon deteriorate into a derelict dump of broken links and irrelevant information. So embrace the farm analogy and tend your herd like your life depends on it!

(Picture courtesy of Edgar Thissen via Flickr)

Page Rank Joy

I experienced a rush of pure geek joy this week when I found my website had been blessed by Google with Page Rank !

My Page Rank of 4 has come after several months of online marketing efforts.

As a copywriter who specialises in writing for the web, it is has been hugely useful to monitor my own site’s progress in the SERPs . I have read the theory on web marketing but it’s great to experience it for myself and learn what actually works.

Don’t waste my time – lessons from a persuasive writer

I’m reading Can I Change Your Mind? – a book about persuasive writing by copywriter Lindsay Camp and came across something that resonated with my experiences of writing for clients.

Under the heading Losing sight of the intended result Lindsay discusses how clients keen to shout about their new “manufacturing process, award for innovation or bottling plant outside Kettering” often force a copywriter to mention them.

Now sometimes the new manufacturing process or bottling plant can be great things that attract attention or help convince your customers that your business is right for them. But all too often these bits of information are forced into copy because the client is proud of them, not because they serve a purpose.

Lindsay goes on to advise aspiring persuasive writers to “tell your reader what they might be interested to hear rather than what you want them to know.”

How can you stand out from the crowd?

Stand Out in a Crowd

Highlight your differences. Why are you better, faster, cheaper or stronger than your competitors?

Work out your Unique Selling Proposition (USP) and then advertise it. Tell your customers why you’re better than the other guy.

A freelance copywriter can help identify the thing that makes your business special. Sometimes a fresh pair of eyes will see something new – something your customers will want to know about.

If the economy continues to make running a profitable business more challenging, differentiating yourself in a crowded market will become even more important.

Stand out from the herd and your customers will notice you.

(picture courtesy of Floppylion)

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